Privacy policy

Free Wave OÜ is committed to your privacy and to complying with all applicable laws and regulations regarding any personal data we may collect about you when you visit our website freewave.ee. By using our website, you agree that we collect and use your data in accordance with this Privacy Policy.

With this Privacy Policy, we would like to explain to you what data we collect, how we use it and what your rights are to protect your data. The policy applies only to our website and its visitors and does not apply to data collected through other channels.

The processor of your data is Free Wave OÜ

company reg. number: 11307948

e-mail: info@freewave.ee

We collect and process information in accordance with the European Union General Data Protection Regulation (GDPR), which entered into force on 25.05.2018.

Data Collection and Use
What Data We Collect

The information we collect includes both information that you knowingly and actively provide to us when using or participating in our services or campaigns, as well as all information that your devices send when accessing our products and services.

The information we collect includes information that you have knowingly shared with us when using our services or campaigns, and information that your devices automatically transmit to us.

Your personal information may reach us in the following ways:

When you contact us by phone, email or online chat
When you browse the freewave.ee website
When you comment, like or share a post on our social media account
When you subscribe to our newsletter
When you comment on posts on our website
Types of data collected
Personal data

We only ask you for personal information if it is necessary to provide you with a service. By contacting us or visiting our website, you may share the following information with us:

First and last name
Email address
Telephone number
Chat history between you and us
Information about your web browser and IP address
Log files

Our website freewave.ee stores log files about its visitors. The information collected may include:

Type of device used
Internet Protocol (IP) address
Browser type
Internet service provider (ISP)
Date and time of website visit
Entry and exit page Number of clicks on the website

The information in the log files is used to analyze trends, administer the website, track the activities of website visitors, and collect demographic information. The information obtained is not intended to, and does not allow, to identify an individual.

Like most websites, freewave.ee also uses “cookies”. A cookie is essentially a text file that is stored on the user’s device when visiting the website. Cookies are used to determine and save preferences, regional settings, service usage options, etc.

If you wish, you can disable the use of cookies in your browser settings, but in this case, the service provided to you may be disrupted.

Cookies are divided into persistent and session cookies. Persistent cookies remain on your personal computer or mobile device even after you have closed the browser or computer. Session cookies, however, are deleted immediately after you close the browser.

Cookies are divided according to their purpose:

Necessary cookies. Session cookies, the purpose of which is to enable you to use the services offered on our website. These cookies help to authenticate users and prevent malicious use of user accounts. Without these cookies, we cannot provide you with the services you have requested.

Notification cookies. These cookies detect whether users have accepted the use of cookies on the website.

Functionality cookies. These cookies allow your browser to remember choices you make when using the website, such as saving your login details or language preferences. The purpose of these cookies is to provide you with a more personalized experience and to avoid having to re-enter your preferences.

How we use data

We may use the information we collect for various purposes, including:

To maintain, administer, develop, personalize and expand our website
To compile statistics so that we can provide better services and/or offers and understand and analyze the behavior of visitors to our website
To identify you by phone, message or email
To send you information and ask for feedback about our services
To prevent fraud and protect our website
To enable us to connect with you via social media accounts
To enable us to read your conversation history to speed up the provision of relevant advice
To improve the quality of our service and provide more efficient browsing solutions
To develop new new products, services or improve their functionality
To simplify and speed up interactions between us when you contact us
For other purposes. For example, to analyze data, study trends, evaluate the effectiveness of our advertising campaigns.
When we may share your information
We may share or transfer your personal information in connection with a change in ownership, merger, sale of assets, financing or acquisition of our company. We will notify you of the transfer of your personal information and when a different privacy policy will apply to them.
We may share your information with our affiliates, requiring them to comply with this Privacy Policy. Affiliates include our parent companies, subsidiaries, joint venture partners or companies owned by us.
We may share your information with our business partners to provide you with certain products, services or promotions.
We may disclose your personal information for any other purpose with your consent.
We are required to disclose your personal information when required to do so by law. We may also disclose your information in good faith to comply with a legal obligation, protect our rights or property, prevent or detect possible violations of law relating to the use of our service, and ensure the safety of our users.
Retention of Your Personal Information

The Company will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company also retains log files for internal analysis purposes. Log files are typically retained for a shorter period of time, unless the data is used to strengthen security or improve the functionality of our service, or we are required by law to retain the data for a longer period.

Processing of Children’s Data

None of our products or services are directed at children under the age of 13, and we do not knowingly collect data from children under the age of 13. If we suspect that we are processing the data of a person under the age of 13, we will remove that person from all of our databases.

Your rights to protect your data

You always have the right not to share your data with us, knowing that doing so may affect your experience on our website. If you choose not to share your data with us, we will not treat you any less favorably. When you provide us with personal information, you understand that we will collect, store, use and disclose it in accordance with this Privacy Policy. You have the right to request details of the data we collect about you.

When we receive personal information about you from a third party, we will protect it in accordance with this Privacy Policy and the laws of the Republic of Estonia. If you share your data with a third party yourself, you confirm that you have the right and permission to do so.

Even if you have previously agreed to share your personal data with us for marketing purposes, you still have the right to change your mind at any time. You always have the right to opt out of communicating with us and to request that we remove your data from our databases. From time to time, we may also ask for information about you to verify your identity. If you believe that the information we have collected about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email at info@freewave.ee. We will do our utmost to correct any inaccurate, incomplete, misleading or out of date information.

If you believe that we have breached the relevant data protection law and would like to make a complaint, please contact us using the contact details found in this document and provide us with all the details of the breach. We will investigate your complaint promptly and respond to you in writing, setting out the results of the investigation and outlining the steps we will take to resolve your complaint. You also have the right to contact a regulatory authority or data protection authority.

GDPR Data Protection Rights

We want to make sure that you are aware of all your data protection rights. Every user of the site has the right to the following:

Right of access – you have the right to request a copy of your personal data.
Right to rectification – you have the right to request that we correct data that you believe is inaccurate. You also have the right to request that we complete data that you believe is incomplete.
Right to erasure – under certain conditions, you have the right to request that your personal data be deleted.
Right to restriction of processing – under certain conditions, you have the right to request that we restrict the use of your personal data.
Right to object to the use of your personal data – under certain conditions, you have the right to object to the use of your personal data.
Right to data portability – under certain conditions, you have the right to request that we transfer the collected data to a third party or directly to you.
Security of your data

The security of your personal data is important to us, but please remember that no method of exchanging information over the Internet or electronic storage method is 100% secure. Although we do our best to protect your data, we cannot guarantee its complete security.

Free Wave OÜ will take all reasonably necessary measures to ensure that your data is processed securely and in accordance with this Privacy Policy and the laws of the Republic of Estonia. Your data will not be transferred to any organization or country, unless there is a compelling reason to do so and the security of your data is guaranteed.

Links to other websites

On our website you may find links to other websites that are not owned by us. If you click on a third-party link, you will be redirected to that third-party site. We strongly recommend that you read the privacy policy of each site you visit.

We have no control over third-party sites and are not responsible for their content, privacy policies, services offered or anything else.

We reserve the right to make changes to this Privacy Policy document if necessary. After updating the Privacy Policy, we will change the document update date at the bottom of this document. If you visit and use our website even after updating the Privacy Policy, we will treat it as your tacit consent to the changes.

Last modified 11/05/2025